Description du livre
In the past it was purely about value for money, the uniqueness of products and services, or efficiency in service delivery, today's competitive environment has added factors that require a rethinking of one's own corporate capabilities.
Reliability, resilience, and a sense of responsibility are not only demanded by individual customers influenced by social media. Supply chain controls, regulatory requirements, and purchasing conditions imposed by major buyers require today's decision-makers to establish "high reliability" as a corporate capability.
This guide shows how this can be achieved successfully.